Cardinal Management Group, LLC.
Managing to Make a Difference the Cardinal Way is more than just a mantra, it’s a way of life for the team at Cardinal Management Group. Providing superior customer service, leadership, and guidance to community associations across Virginia is the Cardinal legacy. With an understanding that no two communities are alike and there is no one-size-fits-all approach to success, Cardinal has 38 years of success in building strong partnerships with mutually aligned goals of maintaining and enhancing the communities in which they work.
What inspired the founders to begin a community management company?
Founders and brothers Thomas and Don Mazzei had experience in community management prior to starting the company. Thomas was a general manager supporting a large-scale condominium association and was passionate about the community management industry. He was confident that tailored services and hands-on, proactive leadership were missing in the local market and set out to start Cardinal Management Group. The company officially came to fruition in December of 1987.
What is the most challenging aspect of operating a community management company?
Where to begin? There are so many, quite honestly. While what we do is rewarding on many levels, it can also be full of obstacles. What is unique about our client base is it is forever changing as each year the controlling body, known as the Board of Directors, is subject to change. Each community is required to hold an annual meeting with the sole purpose of holding an election to the board. Once you know the client and their expectations, everything can change in an hour, and you have to reset completely. This type of fluctuation requires a great deal of patience, attention and listening to maintain a successful long-term partnership. Client retention, as with any business, is key, and Cardinal is extremely dedicated in this way, going above and beyond with our Customer Satisfaction and Value Add programs.
How do you stay innovative and adjust to the growing demands of technology in the world of community association living?
We believe it is our duty as a management agent to remain innovative and continue to deliver the latest technology solutions to enhance the lives of those who call our communities home. So much has changed over the years in this industry and homeowners and residents have high expectations when residing in a community association. They want top-notch services, easy to access and navigate community tools, well-maintained amenities and as does society, want nearly immediate resolution and responses from their team of professionals. Our leadership team is second to none and invest considerably in continuing education, networking, brainstorming and technology solutions. In fact, just last year, we transitioned to a new community accounting and management platform, called CINC Systems. This change brought our clients a tremendous self-service system, communication portal and app, making it easier than ever to stay apprised on community business and access assistance to maximize community enjoyment and ease of life.
You have recently expanded into the Fredericksburg area; what do you want our community members to know?
We are so excited and honored to have expanded our management philosophy to the region and could not have been happier with the support we have received from the Chamber. We feel the warm welcome and embrace and look forward to returning that same small-town feeling and charm to the local community associations. Many of us at Cardinal are Virginia natives and have roots in the Fredericksburg area. Over our 38 years in business, we have managed a few local communities, and our goal is to challenge the status quo and bring a superior level of community management services to the area while establishing strong connections and supporting the overall community. We provide a range of community management services, from consulting to financial-only to full-service management, and tailor our approach to fit the needs and expectations of each community. We set out to truly Manage to Make a Difference in the communities we touch.
Learn more about Cardinal Management- https://www.cardinalmanagementgroup.com/