Artificial Intelligence is no longer a futuristic concept—it’s here, and it’s transforming the way we work, hire, and grow. On July 16, the Fredericksburg Regional Chamber of Commerce convened business leaders, educators, students, and tech experts for a dynamic conversation on AI in the Workplace—exploring both the promise and practical applications of this evolving technology.
AI by the Numbers
Before diving into the event highlights, consider a few powerful statistics that framed our discussion:
- AI adoption is accelerating: 79% of organizations are exploring or implementing AI in some part of their business. (IBM, 2024)
- Productivity is on the rise: Companies report up to a 40% increase in productivity in marketing, HR, and IT with AI integration. (McKinsey, 2024)
- Workers are curious—but cautious: 70% of workers want to use AI to be more productive, yet only 25% feel confident using it. (Pew Research, 2024)
- Massive workforce shifts are coming: By 2030, AI and automation could impact 375 million jobs worldwide. (McKinsey Global Institute)
- Small business impact is real: AI tools are saving small businesses an average of 30 hours per month in operational time. (Intuit QuickBooks, 2024)
AI Isn’t Coming—It’s Here
As of 2025, more than 75% of U.S. companies are piloting or using AI in some form. Yet only 18% have a clear workforce strategy to support that adoption. With the average job now requiring 10% more skills each year, the need to adapt is urgent.
Our Workforce Workshop focused on just that—how to empower businesses and workers with the tools, knowledge, and confidence to embrace AI in ways that increase productivity while preserving essential human skills.
Key Takeaways from the Panel
What skill should every worker develop now to stay relevant?
Panel Insight: It’s not just about learning to use AI—it’s about thinking strategically about how to apply it. Employees must understand how to leverage AI to solve problems, meet customer needs, and improve workflows.
How can small businesses in Fredericksburg get started with AI?
Panel Insight: Start simple. Watch YouTube tutorials to understand what’s possible. Use free tools like ChatGPT to explore content creation, customer service, or internal communications.
But it’s not just about tools—it’s about creating a culture of innovation. Employees need permission to explore, guidance to use AI, and training to build confidence.
How can businesses empower their workforce to use AI?
Panel Insight: Let them try it. Hands-on experience builds confidence and curiosity. As one panelist put it:
“Let them play with it. That’s how you start building a culture of innovation.”
What should we be cautious about?
Panel Insight: A growing concern is skill atrophy—especially with writing, research, and decision-making. As AI tools take on more tasks, we risk losing essential human skills like critical thinking and clear communication.
The key? Use AI to enhance human capability—not replace it.
A Thought-Provoking Keynote
One of the most memorable quotes came from Jordan Crenshaw, Senior Vice President of the U.S. Chamber’s Technology Engagement Center:
“People are concerned that AI will replace people. AI will not replace people.
People with AI skills will replace people who do not have them.”
His message was clear: Adapting to AI is not optional—it’s essential.
AI in Action: Real-World Business Use Cases
AI isn’t just for big tech companies—it’s already being used by businesses of all sizes. Here are a few practical, high-impact examples from our panel and audience:
- AI Virtual Assistants: Tools like Smith.ai, Tidio, and Conversica answer phones, schedule appointments, and follow up with leads 24/7.
- Email & Content Generation: Tools like ChatGPT and Jasper help small teams draft emails, social media posts, and web content quickly and efficiently.
- Customer Service Chatbots: Platforms like Intercom, Drift, and Zendesk AI improve service response and streamline user experiences.
- Scheduling & Calendar Tools: Apps like Clara and Motion automate time management and reduce email back-and-forth.
What’s Next?
The conversation on AI is just getting started—and the Chamber is committed to helping businesses of all sizes stay ahead of the curve.
Stay tuned for more events, tools, and training opportunities to help you explore how AI can work for you. Whether you’re just getting started or already experimenting, there’s a place for you in this rapidly changing landscape.
See photos from the event HERE
Speakers & Panelists
Mistress of Ceremonies: Brittany Chiang
CEO of Flatter, Inc., Brittany Chiang brings over 11 years of experience supporting the U.S. Government. A PMP-certified professional with a B.A. from Boston University, she has held leadership roles in IT, finance, and business development. As the daughter of a Marine Corps Veteran and wife of a former Active-Duty Army Officer, Brittany brings a deep personal commitment to innovation in both public service and private enterprise.
Keynote Speaker: Jordan Crenshaw
Senior Vice President of the U.S. Chamber’s Technology Engagement Center (C_TEC), Jordan leads national policy on AI, data privacy, and emerging tech. He oversees a coalition of 300+ organizations working to shape responsible tech legislation. A William & Mary graduate and certified privacy professional, Jordan has served in the Virginia Senate, U.S. Department of Labor, and private legal practice.
Panelists
Alex Lara
Founder of Luna Heating Air Solar, Alex is a Fredericksburg-based entrepreneur who integrates AI into marketing, customer service, and operations—showing how even traditional trades can thrive with modern technology (and a good AI-powered dad joke).
Amos Fodchuk
President & Founder of Advanced Learning Partnerships, Amos works with school systems across North America to implement learner-centered AI strategies—equipping educators and students for the future of learning.
Dr. P. Anand Rao
Professor of Communication at the University of Mary Washington, Dr. Rao is a national voice in human-centered AI education. He’s the founding director of UMW’s upcoming Center for AI and the Liberal Arts, editor of AI Pluralism, and a subject matter expert for Oxford’s AI Literacy course.